"I've had 3 custom pieces framed here. One was a giant vintage lithograph with some minor damage-- they helped me pick a matte that matched flawlessly, and find an affordable, unusual frame that mimicked the pattern in the poster. When the final framing job was done, you could barely see the damage. When the wire snapped, breaking the glass and damaging the frame 2 or 3 years later, they fixed it for free-- minus an upgrade to the glass I gladly paid for. Another custom job involved a two-sided piece board game that we wanted framed with glass on both sides. Again, perfect. With the third poster, when I walked in I definitely was with an employee that wasn't up to the same level of service as the guy I usually talk to (grey hair, beard)-- she seemed lethargic, didn't offer any opinions or go out of her way to offer consultations-- but I persisted in asking for help and eventually she pulled in a senior associate to help consult with me on choosing my frame. Within seconds, he'd pulled down two new frames that looked PERFECT. Occasionally, you get a dud of an employee, but for the most part the prices are reasonable and the owners' eyes are impeccable. I'm going back next week with a new vintage poster, even though I've moved deep into Brooklyn. I don't trust anyone else."